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GEMEnterprise
Get in Touch

Get in Touch

Enterprise inquiries, support, and partnership discussions. Our team responds to all qualified inquiries within one business day.

Send a Message

Complete the form below and a member of our team will follow up promptly. All fields marked with an asterisk are required.

All communications are handled with strict confidentiality. We do not share your information with third parties.

Contact Information

Headquarters

One Enterprise Plaza, Suite 3200 New York, NY 10004

Support Hours

Monday – Friday 8:00 AM – 6:00 PM EST

Emergency Escalation

Active security incidents only

If you are experiencing an active security incident, ransomware attack, data breach, or other critical threat, use the emergency escalation line below. This line is monitored 24/7 by our incident response team.

Emergency services are available to active GEM Enterprise clients only. If you are not a client and are experiencing an incident, please call 911 or your national cybercrime reporting authority.

Expected Response Times

General Inquiry1 business day
Security Incident (client)4 hours
Partnership Inquiry2 business days
Support RequestSame business day