Operational Hub
Command, Coordinate, Execute.
The GEM Hub is your authenticated command center — a unified interface for threat management, compliance, intelligence, and support across your entire engagement with GEM Enterprise.
Command Center
Four integrated modules give your security and compliance teams everything they need — in one authenticated workspace.
Threat Command
Centralized threat management console. Monitor active incidents, review analyst-assigned threat ratings, manage detection rules, and coordinate response actions across your enterprise environment.
Compliance Center
Track your organization's compliance posture against major frameworks — NIST CSF, ISO 27001, SOC 2, PCI-DSS. Automated evidence collection, gap analysis, and audit-ready reporting.
Research Lab
Access GEM's full research library — technical deep-dives, malware analyses, adversary profiles, and MITRE ATT&CK mappings. Collaborate with GEM analysts on custom research engagements.
Intelligence Archive
Searchable archive of all historical threat intelligence reports, IOC feeds, intel briefs, and incident records associated with your account. Full-text search with taxonomy filtering.
SOC Capabilities
GEM's Security Operations Center is the engine behind the Hub — staffed by certified analysts operating at enterprise scale.
24/7 Global Coverage
GEM's Security Operations Center operates around the clock across three regional hubs — North America, EMEA, and Asia-Pacific. No gaps. No handoff delays. Continuous expert oversight of your threat posture.
Sub-10 Minute Response
From alert trigger to analyst engagement in under 10 minutes. Our SOC team maintains a documented mean time to acknowledge (MTTA) of 6 minutes across all severity levels.
Integrated Playbook Execution
Standardized incident response playbooks — co-developed with your team during onboarding — are executed automatically upon alert confirmation, minimizing analyst decision latency.
Client Documents
Authenticated clients have access to a comprehensive library of documents, templates, and records through the Hub portal.
Incident Response Plans
Customized IR plans aligned to your organization's technology stack and risk profile.
Security Policy Templates
Ready-to-use policy templates covering acceptable use, access control, data handling, and more.
Compliance Evidence Packages
Pre-formatted evidence bundles for SOC 2, ISO 27001, and PCI-DSS audits.
Threat Intelligence Reports
All historical and current threat reports, sector briefings, and intel briefs associated with your subscription.
Asset Protection Agreements
Legal documentation for active asset protection and recovery engagements.
KYC & Onboarding Records
Your verified onboarding documentation, KYC certificates, and membership records.
Training Materials
Security awareness training decks, phishing simulation reports, and tabletop exercise materials.
Audit Logs & Activity Reports
Platform access logs, SOC interaction records, and periodic activity summaries.
Document access requires authentication. Sign in to the Hub
Support Access
Multiple channels available to GEM clients — from real-time emergency response to routine account management.
Emergency Hotline
24/7 direct line for active incidents and critical security events.
+1 (401) 702-2460
Secure Messaging
Encrypted in-platform messaging with your dedicated account manager and SOC team.
Available in Hub Portal
Email Support
Non-urgent inquiries, documentation requests, and general account management.
support@gemcybersecurityassist.com
Service Requests
Authenticated clients can submit service requests, scope new engagements, and escalate matters directly through the Hub portal.
How to Submit a Request
- 01Sign in to your Hub account using your registered credentials.
- 02Navigate to the Service Requests module from the main dashboard.
- 03Select the request category: Incident Response, Intelligence, Compliance, Asset Protection, or General.
- 04Complete the request form — include affected systems, urgency level, and any relevant context.
- 05Submit. Your dedicated account manager will acknowledge within 2 hours.
Request Categories
Service requests require authentication. Access the Hub to submit requests, track status, and communicate with your GEM team.
Access Hub PortalNot yet a GEM client?
Begin your enterprise onboarding to unlock full Hub access — threat command, compliance tools, intelligence archive, and dedicated SOC support.